enComm

Enhance your Commerce Platform

Grow your Revenue





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How do I set up Encomm Subscriptions?

Step 1 – Add the Encomm Plugin Liquid to the product page:

Access the theme file that contains the product form. Depending on your theme, you may need to access either the

product-template.liquid, product.liquid, product-form.liquid,or product-detail.liquid files.

On occasion, the file name may be listed as something different. If you do not see one of the options above and are unsure where to find the product form, it’s recommended to contact the theme developer for support.

Once in the correct theme file, look for the form tag with an action attribute set to /cart/add.

You may add the Encomm Plugin Liquid to the product page using Liquid code or HTML code, depending on your theme.

If using Liquid code, it will look like this:

{% form ‘product’, product, class: productClasses %}

If using HTML, it will look like this:

<form id=”add-item-form” action=”/cart/add” method=”post”><br>

On the line below the form tag, paste the following code:

    <!–Shopify selling plan liquid –>

    {% render ‘encomm-subscription’ %}

     <!–Shopify selling plan liquid –>

Step 2 – Add the Selling Plan Name to the cart page:

Sections->cart-template.liquid

Access the cart-template.liquid theme file. At the top of the file, paste in the following code:

<p>{{item.selling_plan_allocation.selling_plan.name}}</p>


 

Step 3 – Add the Encomm Plugin Liquid to the customers/account.liquid:

Templates->customers/account.liquid

Next is the code that allows the customer to go into the Customer Portal directly from their Shopify customer account. This link will only be visible for customers who purchased a subscription product and will appear as a link encouraging customers to manage their subscriptions.

<p><a href=”/apps/encomm-app-proxy/customerportal/” customer_id=”{{customer.id}}” class=”encommSubsLink”>Manage Subscription</a></p>

Step 4 – Add the Encomm Plugin Liquid to the Checkout Page:

Please refer to the below path to add these additional scripts:

Store admin->settings->checkout->Order processing->Additional scripts

Please add the following script code:

<script src=”https://ajax.googleapis.com/ajax/libs/jquery/3.4.1/jquery.min.js“></script>  <script>$(‘.main__content’).prepend(‘<p style=”text-align:right”><a href=”/apps/encomm-app-proxy/customerportal/” store_id=”{{store.id}}”   customer_id=”{{customer.id}}” class=”encommSubsLink”>Manage Subscription</a></p> ‘);</script>

How do I setup encomm Admin portal?
To create subscription orders, payment processors and Sales Tax information needs to be setup on the app. Encomm app right now uses Authorize.net to process payments and Avalara to calculate Sales tax. To do this,

      1. Create an account on Authorize.net
      2. Merchant will receive an email with API key and token
      3. Signature key on Auth.net needs to be enabled/activated by the merchant for the app to receive webhook responses from Auth.net – If this step is skipped, orders cannot be created.
      4. Now navigate to the Payments tab on the Encomm app and enter the API key details.

Before placing orders,

  • Create a new plan group and add products to it. These two menus can be found under the subscription tab.
  • Next navigate to orders tab, and select create order. This page lets you create/modify customer info, browse and add products to cart and make a payment.
  • By selecting each customer on the customers tab, subscriptions can be managed by merchants.

How do I install ecomm subscriptions?
Encomm subscriptions app is currently available on the Shopify app store. Search for Encomm subscriptions, click “Get App” and the app will instantly install on your shop.
What does Encomm subscriptions do?
Encomm provides your customers more ways to subscribe to your products – by phone, via call center, via storefront etc. This helps generate recurring revenue for businesses.
How does Encomm subscriptions work?
Once you’ve installed Encomm subscriptions, you can transform any product into a subscription product. First, you’ll create a subscription plan (weekly, monthly, or quarterly delivery) and choose your discounted price (optional). Then you’ll attach your products to make them available for subscription. Shoppers can then select a subscription plan option and will be charged on a repeat basis automatically.
Who is eligible to use Encomm subscriptions?
To use Encomm subscriptions, merchants must have a Shopify store. TBD
I need help using Encomm subscriptions. Who can I contact?
Feel free to get in touch with us anytime at support@encomm.com and we will get back to you super fast.
What are Subscriptions?
Subscriptions are recurring transactions that a customer gets billed automatically for. For example, let’s say you subscribed to a bag of coffee every week and you would get charged regularly every week that coffee bag was delivered.
Does the app automatically charge my customers?
Yes, the app can automatically charge your customers. You can use the recurring feature if you are using Authorize.net as your payment gateway. You can read more about requirements here: https://help.shopify.com/en/manual/products/subscriptions/setup#eligibility-requirements.
Which payment gateways does your app support?
The recurring subscription rules require you to have Authorize.net set up in your shop. This way, you can accept subscriptions with recurring functionality.
It says that the advanced plan can have up to 5000 orders. Does this mean up to 5000 customers who have subscribed, or up to 5000 products set up in subscriptions/rules that I’ve set up in my shop?
This means that you can have up to 5000 active orders in the app. The app has no limits on the amount of products you accept subscriptions on or how many subscription rules you can set up.
How does your app calculate sales tax?
Encomm uses Avalara to calculate sales taxes. You will need to enter your avalara credentials on the app and we will take care of calculating taxes on all the products that are added to the cart.
How to upgrade to a different plan after my first purchase?
You can do an in-app upgrade. Go to app’s settings ->My plans-> Upgrade and you can choose your desired plan options.