When email and SMS aren't enough, enComm places an AI outbound call — with full context, a natural voice conversation, and the ability to resolve the issue on the spot.
AI Voice Recovery helps subscription brands recover failed payments and reduce involuntary churn through intelligent outbound AI phone calls. When email and SMS don't resolve the issue, enComm's AI agent contacts subscribers with full context, answers questions, sends secure payment links, and can present retention offers during the same conversation. Unlike traditional robocalls or manual call centres, every AI conversation is personalised using subscriber history, payment status, and recovery context.
A significant share of subscribers, particularly higher-value ones, simply don't act on email & SMS alone. Not because they don't want to resolve the issue. Because they didn't see it, or need a real conversation to act.
Before the call, enComm’s AI recovery engine generates a call brief with failure reason, prior outreach history, and available retention offers so the AI agent enters the call fully informed. No generic scripts.
The agent speaks naturally, answers questions, and sends a secure payment-update link to the customer's phone or email during the call. If the subscriber raises cancellation concerns, the agent can offer a pause, skip, discount, or swap on the spot, within your configured guardrails.
Recordings and transcripts are stored in the dashboard. The moment a call resolves the issue, all remaining outreach steps cancel automatically. Recovery performance can be monitored inside Analytics & Forecasting.
Subscriber profile, failure reason, prior outreach history, and available offers — assembled automatically before every call.
Secure payment-update link sent to the customer's phone or email during the conversation.
Pause, skip, discount, or product swap — offered during the call if the customer raises cancellation concerns.
Every call stored with outcome, duration, and full transcript — accessible inline in the case detail view.
enComm's AI agent calls with full context and resolves the issue on the spot.
Book a Free DemoAI Voice Recovery works alongside email, SMS, and cancellation recovery to create a connected subscriber recovery journey. Every interaction in AI Payment Recovery shares subscriber context, ensuring outreach stays coordinated across all the recovery channels.
Not every failed payment requires a phone call.
AI Voice Recovery is designed for situations where personalised conversations deliver the greatest value, such as high-value subscribers, complex payment issues, or customers who haven't responded to other recovery channels. Because every call is informed by subscriber history and previous recovery activity, outreach feels relevant rather than repetitive.
Call performance should be as measurable as any other recovery channel.
| Standard Subscription Platform | enComm AI Voice Recovery |
|---|---|
| ✕ No outbound calling | ✓ AI voice calls placed automatically |
| ✕ Pre-recorded message or no call at all | ✓ Real voice conversation, not a robocall |
| ✕ Generic outbound campaigns | ✓ Context-aware AI conversations |
| ✕ Customer must log in to resolve payment issue | ✓ Payment link sent during the call |
| ✕ Recovery and retention handled separately | ✓ Retention offer available on-call if needed |
| ✕ No call transcripts or recordings | ✓ Full transcripts and recordings in the dashboard |
| ✕ Outreach continues after issue resolved | ✓ All steps cancelled the moment the call resolves |
Everything you need to know about AI Voice Recovery and enComm.